Privacy Policy
Last updated: 27 May 2026
1. Information We Collect
Chill Pro Air-Cond & Refrigeration ("we", "us", or "our") collects information you provide directly when you request a service, book a callout, or contact us. This includes:
- Name and contact information (email, phone, WhatsApp number)
- Service requests, fault descriptions, and preferences
- Property address (so technicians can reach your location)
- Communication history with our team
- Payment information (processed securely by third-party providers; we do not retain card details)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our aircon and refrigeration services
- Schedule and dispatch service technicians
- Send service quotes, invoices, and follow-up messages
- Respond to your comments, questions, and requests
- Send periodic maintenance reminders (with your consent)
- Maintain HACCP-compliant service records for commercial customers
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service technicians dispatched to your address (name, contact, and fault details only)
- Parts suppliers for warranty registration purposes
- Payment processors (limited to transaction data)
- Authorities when required by Malaysian law
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Service records are kept on secure systems with restricted access.
5. Your Rights
Under Malaysian data protection law you have the right to:
- Access your personal information held by us
- Correct inaccurate data
- Request deletion of your data (subject to legal record-keeping requirements)
- Opt out of marketing communications at any time
6. Cookies and Analytics
This website uses minimal cookies for essential functionality. We may use anonymous analytics to understand how visitors use our site so we can improve it. No personally identifiable information is shared with analytics providers.
7. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Phone & WhatsApp: +60 14-850 9211
- Address: Basement 1, Block D, Jalan PJU 1A/3, Taipan Damansara 2, Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia